Process

If you have ever tried to implement a large software system in your business, you will know how complex and confusing it can be. A Statement of Work (SOW) document helps to ensure that the process is as smooth and efficient as possible.

Why is it that some creative agencies succeed at growing while others scramble to keep clients? The answer is simple: it is their agency processes. Processes make sure your whole team is on the same page and helps you to acquire, onboard, and deliver results to clients consistently. Developing and documenting your processes will also help you manage uncertainty, align your team, and provide your clients with fulfilling experiences. Let’s dive right in:

Are you managing creative people? Or do you want to lead a creative team at some point? This article will give you the confidence and skills to foster an inspiring environment in which your creative team takes ownership of their work and develop a process that produces results.

Online Creative Briefing tools are an important part of many agencies' workflows, especially for teams collaborating on project-based work. With so many options out there, choosing a fitting online creative briefing tool can be challenging. We narrow it down for you into our top 5:

Client Briefs, debriefs, or creative briefs. All three of them are part of the agency life but take time and money. Are they all indispensable? How to move away from this reactionary cycle of briefing in order to set up a more efficient discovery process and client onboarding, saving you time & money? We spill the juice with you.

The discovery phase of a project is the most underrated phase of a project lifecycle. In essence, the goal of this phase is to build a bridge between the idea and its best possible implementation. As project managers set out to make the discovery as efficient as possible, challenges like late deadlines and misalignment appear. Read along on the pain points project managers of design teams are dealing with during discovery, and how to overcome them:

Learn how you can introduce the kickoff meeting as part of your strategic design approach as a designer! While a first client meeting is usually pro bono, the kickoff meeting however is described in your proposal and is something you are actually getting paid for. Here's how I do it with my HolaBrief templates:

Evidence shows us again and again that making sure clients have a great on-boarding experience is the best way to hang on to them for the long haul. Here are 6 essential steps for a successful client onboarding process with tips on the best tools, how to on-board without overwhelming your client and much more.