FAQs

We put together a list of the frequently asked questions. If you can’t find what you need, drop us an email at support@holabrief.com. We’ll get back to you as soon as possible.

General

  • What is HolaBrief?

    HolaBrief is an online tool created to help creatives and clients communicate better and to get a deeper understanding of their project during the briefing phase.

  • Who is HolaBrief for?

    HolaBrief is ideal for creatives (from solo designers to agencies) and companies that need to start any creative project, on the right foot, from the very beginning.

  • Why should I use HolaBrief?

    The only way to achieve good results is by deeply understanding the problem you need to solve, so that you can provide a solution that strategically fits your client’s needs.

    HolaBrief will help you to:

    • Get a better understanding of the project and create strategic solutions
    • Gain clarity and keep everyone on the same page
    • Communicate better with your client and develop long-lasting relationships
    • And so much more!
  • Can I download the briefing as a PDF?

    Sure! You can download your projects as PDF files. Additionally you can share the project via public link.

  • Is the information I enter safe?

    Yes! Security is one of our main concerns and we are doing everything we can to make sure your information is safe. We use 256-bit SSL encryption for all data transfers on the platform and forms. We run daily backups of all data just in case anything goes wrong. We are planning to do this twice a day in the future. Our servers are located in the EU to comply with all regulations.

  • Which languages does HolaBrief support?

    Currently we only support English but making HolaBrief more accessible is one of our top priorities. We hope to start releasing new languages soon. If you want to suggest a language please drop us a line at: support@holabrief.com

  • How can I reset my password?

    Open this link and follow the instructions.

  • How can I delete my account?

    Easy. Go to your user area and click the Delete account button.

    Please keep in mind that this action can’t be undone and you will lose all the information related to your account. Team members will also lose access and shareable links won’t be accessible anymore. Like you were never here...

Projects

  • Can I add multiple members to a project?

    In the Advanced Plan you can add up to 3 members per project. We are also working on the Teams Plan that will allow you to add unlimited members.

  • Who can see my projects?

    Your projects can be seen by your team members and the people you shared the shareable link with.

  • What happens when I delete a project?

    You will lose access to the project. Team members will also lose access and shareable links won’t be accessible anymore.

  • Can a team member delete a project?

    No. Only project creators can delete projects.

  • Who can comment on my projects?

    Only team members can comment on your projects.

Plans & Billing

  • Do you offer a free trial for paid plans?

    You can get a feeling of what HolaBrief can do for you in the free version, and you can cancel your subscription any time, so we removed the free trial for the sake of simplicity. However, if you need one, you can contact us and we will do our best to help.

  • Do Free projects expire?

    We don’t plan to expire free projects for now, but this may change in the future and projects that are inactive for more than a certain period of time may be put to sleep. We’ll make sure to keep you informed and give you time to react if we make any changes in this direction.

  • What payment types do you accept?

    We accept payments via Credit Card (Visa, Master Card, American Express).

  • Can I change my billing cycle?

    Yes, you have full control of your billing cycle in HolaBrief.

  • Can I downgrade or cancel my plan?

    Yes, you can cancel or downgrade your plan. When you do this, your plan will remain active until the end of the billing cycle, then it will be switched to the plan that you chose. Changing plans may have effects in your allowed projects or feature usage, but we’ll always give you all the information you need to select the option that best suits your needs.

  • Do subscriptions auto-renew?

    Your subscription will automatically renew on a monthly or yearly basis, depending on the plan you chose. If you cancel your plan, it will not renew at the end of your subscription cycle. It will end once the period you have paid for is over.

  • Do clients and team members need to pay for HolaBrief?

    No, the main account owner pays for its team member’s editor seats. We encourage you to invite your clients to HolaBrief, when using the guests access we designed for them, they don’t count towards your seats limit.

  • I’m an enterprise, can I tailor HolaBrief to my specific needs?

    If you are part of a team that might need custom features or guidance from expertas in branding and strategy on your projects, feel free to contact us at support@holabrief.com to talk about what we can do for you.

I have more questions

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